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FAQ - Frequently Asked Questions for Shopping at Service Caster Corporation

Q: Can I order online using a shopping cart?

A: Yes, Service Caster does have an online store offering a portion of our huge catalog for those shoppers needing "everyday" items, such as chair casters, mop bucket casters, and light to medium industrial casters. For all other purchases, our on-site sales representatives will be happy to assist in selecting the ideal caster for your application and taking orders. Phone ordering and personalized service are available in addition to the online store.

Q: What if I am unsure of the caster or wheel I need?

A: Service Caster sales representatives and sales coordinators have over 100 years experience in the industry, using that knowledge to aid in choosing the right product for you.

Q: Where does my call go when I place an order?

A: Your call arrives here at the physical location of Service Caster Corporation in West Reading, PA. We think you are too important to out-source.

Q: How do I pay for my order?

A: Payment information is taken by your assisting sales representative after verifying the caster or wheel selection is accurate.

Q What payment methods are accepted?

A: We accept major credit cards, Paypal, and business purchase orders. Payment by check or money order, shipment held until payment received. (Credit Card information is entered into an encrypted, PCI-compliant server as per federal regulations.)

Q How do I know when my order has been shipped?

A: You will receive an email notification containing all shipping information, including tracking number.

Q: Is my information given to any parties beyond Service Caster Corporation and the credit card processing gateway?

A: No, Service Caster does not give your information to any party not involved in the purchasing process.